Refund Policy

This Refund Policy clearly defines the official rules, eligibility criteria, processing procedures, and timeframes for all refund services on our website. This policy applies to all global customers who purchase portable fans and supporting accessories from our store. We formulate standardized and transparent refund rules to fully protect customers’ legitimate shopping rights and ensure every refund application is processed fairly, efficiently, and professionally. By placing an order on our website, you agree to abide by the terms stated in this Refund Policy.

1. General Refund Eligibility

We offer a unified and customer-friendly return and refund service for all products in our store. Customers are entitled to apply for a product return and corresponding refund within 60 days from the date of receiving the goods. Eligible refund scenarios include product quality defects, factory functional failures, damaged items received during logistics transportation, incorrect product delivery, and other non-artificial abnormal product issues.
To qualify for a full refund after return, the returned products and supporting accessories must be kept in original, unused, and undamaged conditions, with complete original packaging unless the products are confirmed to have inherent quality problems. We reserve the right to reject refund applications that do not comply with our eligibility rules, including man-made damage, unauthorized disassembly, excessive use wear, and returns exceeding the valid application period.

2. Standard Refund Processing Time

All refund applications will be formally reviewed and processed after we successfully receive and completely inspect your returned items. After the inspection confirms that the returned goods meet the refund standards, we will initiate the official refund procedure within the working day. Our unified refund processing cycle is 5–10 working days.
Please note that the 5–10 working days only refer to our official internal processing time. The final arrival time of the refund may be appropriately delayed due to the different processing mechanisms and settlement cycles of international banks and third-party payment platforms, which is beyond our effective control.

3. Refund Method & Currency Rule

All refunds on our website follow the original payment path return principle. We will return the funds through the original payment account and channel you used for order payment. The unified settlement currency of our entire site is USD (United States Dollar), and all refund amounts will be calculated and returned in USD uniformly.
We do not support arbitrary conversion of refund currency or change of refund channels. For partial return scenarios, we will calculate and return the corresponding product amount according to the actual returned goods value, ensuring transparent and accurate refund calculation.

4. Shipping Fee Refund Rule

All products in our store enjoy global free shipping. Customers do not need to pay any shipping fee when placing orders, so no shipping fee refund will be involved in any return and refund application. For eligible return orders, we only refund the actual product payment amount paid by the customer.

5. Ineligible Refund Situations

We will not accept refund applications under the following situations: return applications submitted after the 60-day valid return period; products damaged by artificial misuse, unauthorized modification, disassembly, or improper storage; normal wear and tear of products caused by long-term use; subjective dissatisfaction that does not affect product normal use; and orders that have been confirmed to be completed abnormally or violate website shopping rules.

6. Refund Application Process

If you need to apply for a return and refund, please do not initiate any dispute application directly. Please submit your refund request, order information, and corresponding product problem description through the Contact Us page of our official website. Our professional after-sales team will verify your application, guide you to complete the return process, and follow up on the refund progress throughout the whole process to ensure your rights are guaranteed.

7. Policy Update & Interpretation

We reserve the right to update and adjust the terms of this Refund Policy irregularly to adapt to business optimization and service standard upgrades. The latest policy content will be published on our official website and take effect immediately. All subsequent return and refund services will be implemented in accordance with the latest published policy terms.

8. Contact Support

If you have any questions about refund eligibility, processing progress, rule interpretation, and related after-sales problems, please contact our customer service team through the Contact Us page of our official website. We will provide you with professional, standardized and timely one-on-one service and solutions.

 

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