Customer Service Policy

We strive to deliver a secure, transparent, and satisfying shopping experience for every global customer. This customer service policy outlines our official rules and standards for order processing, global shipping, payment terms, returns and refunds, and daily customer support, ensuring all services are standardized, reliable, and customer-focused.

1. Order Processing & Shipping Policy

All orders placed on our official website will be processed promptly after successful payment confirmation. Our standard processing period is 1–3 working days before goods are dispatched. We adopt unified global logistics distribution channels for all regions, with a fixed delivery cycle of 6–12 working days for all orders. No expedited shipping option is available, and the delivery timeline remains consistent for all global customers.
We provide worldwide free shipping for all products. There are no additional shipping fees, handling charges, or hidden costs for any order. All transactions on our platform are settled exclusively in USD (United States Dollar), ensuring unified, clear, and consistent pricing and settlement standards for international users.

2. Return Policy

We support a 60-day return window for all products available in our store. The return period starts from the date when customers receive their ordered items. Customers may apply for a return if they receive defective products, incorrect items, or have reasonable quality and usage dissatisfaction under normal product application scenarios.
All returned products must be kept in unused, undamaged, and original condition with complete original accessories and packaging, unless the products have inherent quality defects. All return applications must follow our official return procedures. Any return requests that violate our official rules will not be accepted. To initiate a return, please submit your request via the Contact Us page on our official website, and our customer service team will guide you through the entire process.

3. Refund Policy

Once we receive, inspect, and verify your returned items in compliance with our return regulations, we will initiate the official refund process. The standard refund processing period is 5–10 working days. The actual arrival time of the refund may be slightly affected by the processing rules of your local payment institution or bank system.
We will issue the full refund in the original payment currency and original payment channel for eligible returned orders. For orders that do not meet the return and refund conditions, we will provide a detailed official explanation via customer service notification.

4. Customer Support Service

We provide professional and standardized after-sales and pre-sales customer support for all users. If you have any questions about product parameters, usage methods, order status, shipping information, return and refund processes, or other service-related issues, please submit your consultation through theContact Us page of our official website. Our dedicated customer service team will provide professional, accurate, and patient replies and solutions to ensure every customer’s shopping experience is fully guaranteed.

5. Service Commitment

We always adhere to the service tenet of customer priority, standardize every service link from order processing, logistics distribution to after-sales processing, and strictly control service quality. We are committed to providing global customers with cost-effective portable fan products and transparent, efficient, and reliable one-stop shopping services. We will continuously optimize our service system and upgrade customer experience based on user feedback and market demands.

 

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